CASE STUDY

Optimising IT Management
and Operational Efficiency

Cloud & Data Centre Operations
Telecommunications

Project Highlights

Scope

  • Delivered comprehensive IT management services, including system administration and database operations.
  • Ensured high service availability and operational reliability.
  • Optimised team performance and expanded capacity to meet growing demands.

Challenges Overcome

Enhanced data management to ensure reliability and reduce downtime.

Streamlined operational workflows to support a larger team.

Implemented systems to manage and maintain diverse operating environments effectively.

Business Impact

This project achieved measurable outcomes.

SLA Compliance Rate
Same-Day Solution Rate
Monthly Processed Records
Hours Per Task on Average
Daily Records

These results enabled the client to enhance operational reliability, ensure faster issue resolution, and improve overall service quality.

The Client

  • A global organisation specialising in delivering cutting-edge telecommunication services.
  • Focused on optimising IT infrastructure to improve operational efficiency.
  • Committed to maintaining reliable service delivery and high customer satisfaction.
  • Sought innovative solutions to enhance team performance and manage growing demands.
Telecommunications-Client

The Problem

The client required a solution to:

  • Manage a complex and diverse IT environment effectively.
  • Enhance service reliability and reduce downtime.
  • Streamline data management processes and improve team efficiency.

The Solution

BGTS developed a comprehensive IT and IO management solution tailored to the client’s needs.

Data Centre Management

Delivered reliable data backup and recovery systems to minimise disruptions.

SCCM Implementation

Ensured seamless integration of the new SCCM structure to optimise workflows.

Team Growth and Motivation

Expanded the team size and introduced gamification to enhance engagement and performance.

Team & Technology

Tech Stack Utilised

Operating Systems

  • Linux/Unix

Systems Management

  • Microsoft System Center Configuration Manager (SCCM)

Productivity Tools

  • Office 365
  • VirusWall

Team Composition

15 IT specialists

The Outcome

The solution transformed the client’s IT operations.

Improved Reliability

Delivered a consistent and dependable IT management experience.

Faster Resolutions

Streamlined processes to resolve issues more quickly.

Optimised Operations

Enhanced team productivity and operational workflows.

Scalable Solutions

Successfully handled growing demands with efficient systems.

Better Data Management

Ensured smooth handling of daily operations and records.

BGTS’s tailored IT management solutions enabled the client to drive efficiency, scalability, and reliability in dynamic and complex environments.