CASE STUDY

Ensuring Operational Excellence
Through Proactive IT Infrastructure Monitoring

NOC Monitoring
Manufacturing

Project Highlights

Scope

  • Monitored various operating systems for performance and potential issues.
  • Conducted comprehensive network monitoring to ensure stability, security, and optimised performance.
  • Managed database monitoring to enhance reliability and operational efficiency.
  • Oversaw the monitoring of 1,900 servers to maintain system health and maximise uptime.

Challenges Overcome

Addressed the need for a scalable and robust monitoring solution for a large-scale IT ecosystem.

Ensured consistent system stability and rapid issue resolution across diverse platforms.

Maintained comprehensive monitoring while minimising system downtime.

Business Impact

The project delivered significant improvements to operations.

Solution SLA
Same-Day Solution Rate
Hour Average Solution Time
Monthly Records
Daily Logs

The project ensured near-continuous uptime, minimised operational delays, and significantly enhanced response efficiency, enabling effective auditing and performance analysis.

The Client

  • A leading multinational home appliances and electronics manufacturer with a vast and complex IT infrastructure.
  • Renowned for its commitment to technological innovation and operational efficiency.
  • Extensive global operations requiring reliable and high-performing systems.
  • Focused on ensuring business continuity and scalability to meet growing demands.
Corporate business team and manager in a meeting

The Problem

The client needed a solution to:

  • Maintain system uptime and performance across 1,900 servers.
  • Rapidly identify and resolve issues to reduce disruptions.
  • Achieve and sustain a high SLA target for critical systems, supporting scalability as the IT landscape evolved.

The Solution

BGTS developed a tailored solution for the client’s monitoring needs.

Real-Time Monitoring

Implemented tools to ensure proactive and comprehensive monitoring of servers and networks.

Incident Management

Built a framework to streamline issue detection and resolution processes, minimising downtime.

Performance Optimisation

Enhanced infrastructure reliability through network and database monitoring systems.

Data Handling

Developed a robust system to manage and analyse logs for insights and operational improvements.

Team & Technology

Tech Stack Utilised

Monitoring Tools

  • OS
  • Network
  • Database

Team Composition

8 IT professionals

The Outcome

The monitoring solution transformed how the client managed its IT infrastructure.

Optimised System Reliability

Ensured stable and high-performing infrastructure through proactive monitoring and rapid issue resolution.

Scalable Monitoring Solution

Designed a framework adaptable to the client’s growing infrastructure needs.

Improved Incident Resolution

Streamlined processes allowed faster detection and handling of issues, minimising disruptions.

Enhanced Data Management

Enabled efficient handling and analysis of logs for better insights and operational improvements.

This solution empowered the client to maintain operational excellence and ensure business continuity through reliable IT systems.