Atlassian

What is IT Service Management (ITSM)? IT Service Management (ITSM) refers to the structured approach organisations use to design, deliver, manage, and improve the IT services they

img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,#0693e3 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,#fcb900 0%,#ff6900 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,#ff6900 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px #fff,6px 6px #000;--wp--preset--shadow--crisp:6px 6px 0px #000}:where(.is-layout-flex){gap:.5em}:where(.is-layout-grid){gap:.5em}body .is-layout-flex{display:flex}.is-layout-flex{flex-wrap:wrap;align-items:center}.is-layout-flex > :is(*, div){margin:0}body .is-layout-grid{display:grid}.is-layout-grid > :is(*, div){margin:0}:where(.wp-block-columns.is-layout-flex){gap:2em}:where(.wp-block-columns.is-layout-grid){gap:2em}:where(.wp-block-post-template.is-layout-flex){gap:1.25em}:where(.wp-block-post-template.is-layout-grid){gap:1.25em}.has-black-color{color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-color{color:var(--wp--preset--color--white) !important}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important}.has-black-background-color{background-color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-background-color{background-color:var(--wp--preset--color--white) !important}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important}.has-black-border-color{border-color:var(--wp--preset--color--black) !important}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important}.has-white-border-color{border-color:var(--wp--preset--color--white) !important}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important}:where(.wp-block-post-template.is-layout-flex){gap:1.25em}:where(.wp-block-post-template.is-layout-grid){gap:1.25em}:where(.wp-block-term-template.is-layout-flex){gap:1.25em}:where(.wp-block-term-template.is-layout-grid){gap:1.25em}:where(.wp-block-columns.is-layout-flex){gap:2em}:where(.wp-block-columns.is-layout-grid){gap:2em}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6}#qodef-page-outer{margin-top:-84px}#qodef-page-footer-top-area-inner{padding-bottom:10px}#qodef-page-footer-bottom-area-inner{padding-top:0px;padding-bottom:90px}.qodef-header-sticky .qodef-header-sticky-inner{padding-left:42px;padding-right:42px}#qodef-top-area{background-color:rgba(0,0,0,.2)}#qodef-top-area-inner{height:40px;padding-left:42px;padding-right:42px}#qodef-page-header .qodef-header-logo-link{height:45px}#qodef-page-mobile-header .qodef-mobile-header-logo-link{height:40px}.qodef-header-navigation ul li.qodef-menu-item--wide .qodef-drop-down-second{background-color:#f7f7f7}#qodef-side-area{width:500px;right:-500px}.qodef-page-title{background-color:#20282d}.qodef-page-title .qodef-m-content{padding-top:84px}.qodef-page-title .qodef-m-title{color:#fff}.qodef-header--standard #qodef-page-header{background-color:rgba(99,99,99,0)}.qodef-header--standard #qodef-page-header-inner{padding-left:42px;padding-right:42px}.qodef-header--standard #qodef-page-header-inner:after{border-bottom-color:rgba(255,255,255,.22);border-bottom-width:1px}.qodef-header--standard #qodef-page-header-inner:before{border-bottom-color:rgba(255,255,255,.22);border-bottom-width:1px}[data-cky-tag]{visibility:hidden}#region-modal{position:fixed;z-index:9999;top:0;left:0;width:100%;height:100%;background:rgba(0,0,0,.6);display:flex;align-items:center;justify-content:center;font-family:sans-serif}#region-modal .modal-inner{position:relative;background:white;padding:30px;border-radius:10px;max-width:90%;width:600px;max-height:90vh;overflow-y:auto}#region-modal #region-modal-close{position:absolute;top:20px;right:20px;background:none;border:none;font-size:24px;font-weight:bold;cursor:pointer;line-height:1}#region-modal h3{text-align:left;margin-bottom:5px}#region-modal p{margin-bottom:25px}#region-modal details{margin-bottom:20px}#region-modal summary{font-weight:600;font-size:18px;margin-bottom:10px;cursor:pointer;font-family:"Exo";color:#404567}#region-modal .region-buttons{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px;margin-top:10px}#region-modal .region-buttons button{padding:10px;border:1px solid #d2e0ea;border-radius:6px;background:#e0ecf4;cursor:pointer;transition:all .2s ease}#region-modal .region-buttons button:hover{background:#404567;color:#fff}#region-modal .region-buttons button.active{background:#404567;color:#fff;position:relative}#region-modal .region-buttons button.active::after{content:"";position:absolute;right:10px;top:50%;width:14px;height:14px;margin-top:-7px;border:2px solid #fff;border-top:2px solid transparent;border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0deg)}100%{transform:rotate(360deg)}}@media (min-width: 768px){details[open] summary::after{content:""}details{open:true !important}}.single-post #qodef-page-inner.qodef-content-grid{max-width:100% !important;padding-left:0 !important;padding-right:0 !important;width:100%}.single-post .qodef-content-grid-1300 .qodef-content-grid{width:100% !important}@media (min-width: 1441px){.single-post .qodef-content-grid-1300 .qodef-content-grid{width:100%}}.bgts_post_terms .qodef-e-term{padding:15px 20px;background-color:#009cde;border-radius:50px;margin:0 5px;transition:all .6s}.cmplz-manage-consent{right:auto !important;left:20px !important}#f69dn2le3irs1748356556042{bottom:80px !important}.grecaptcha-badge{opacity:.1}.external-link-item > a::before{font-family:"themify";content:"";margin-left:8px;margin-right:4px;font-size:.8em;display:inline-block;vertical-align:middle;transition:transform .3s ease}.footer-services .qodef-accordion.qodef-layout--simple .qodef-accordion-content{padding-left:0 !important}.flipbox-list .elementor-icon-list-item{margin-bottom:10px !important;padding-bottom:10px !important;padding-top:7px !important;border-bottom:1px solid #f5f5f5}.cmplz-manage-consent{display:none}@media (min-width: 768px){.qodef-drop-down-second-inner.qodef-content-grid .sub-menu .menu-item-22040{border-left:1px solid #e5e5e5 !important;margin-left:50px !important}}.bgts-acc{--h:520px;--gap:14px;--collapse:84px;--expand:58%;--radius:18px;font-family:system-ui,-apple-system,Segoe UI,Roboto,Inter,Arial}.bgts-acc .jet-listing-grid__items{display:flex;gap:var(--gap);height:var(--h)}.bgts-acc .bgts-pane{position:relative;flex:0 0 var(--collapse);border-radius:var(--radius);overflow:hidden;cursor:pointer;transition:flex-basis .45s ease,transform .3s ease;isolation:isolate}.bgts-acc .bgts-pane.active{flex-basis:var(--expand)}.bgts-acc .bgts-pane:not(.active){transform:scale(.98)}.bgts-acc .bg{position:absolute;inset:0;object-fit:cover;width:100%;height:100%;transform:scale(1.06);transition:transform .45s ease}.bgts-acc .bgts-pane.active .bg{transform:scale(1)}.bgts-acc .bgts-pane::after{content:"";position:absolute;inset:0;z-index:1;background:linear-gradient(180deg,rgba(0,0,0,.15),rgba(0,0,0,var(--ov,.4)))}.bgts-acc .vlabel{position:absolute;left:10px;top:12px;height:calc(100% - 24px);display:flex;align-items:center;z-index:2;writing-mode:vertical-rl;transform:rotate(180deg);font-size:12px;letter-spacing:.12em;color:#fff;opacity:.85}.bgts-acc .bgts-pane .elementor-shortcode,.bgts-acc .bgts-pane .elementor-widget-html{position:absolute;inset:0;z-index:3;display:grid;align-content:end;padding:28px;color:#fff;text-shadow:0 2px 18px rgba(0,0,0,.35)}@media (max-width:980px){.bgts-acc{--h:460px;--collapse:70%;--expand:86%}.bgts-acc .jet-listing-grid__items{overflow-x:auto;scroll-snap-type:x mandatory;padding-bottom:10px}.bgts-acc .jet-listing-grid__items::-webkit-scrollbar{height:8px}.bgts-acc .bgts-pane{flex:0 0 86%;scroll-snap-align:center;transform:none}}.bgts-acc .ov-prop{display:none !important}:root{--mb-bg:#1b1f38;--mb-text:#fff;--mb-accent:#009cde;--mb-cta:#1f8bff;--mb-radius:16px;--mb-z:60}.meetbar{position:fixed;left:0;right:0;bottom:0;z-index:var(--mb-z);padding:env(safe-area-inset-bottom,0);font-family:inherit}.meetbar__toggle{width:250px;max-width:68%;margin:0 auto;display:flex;align-items:center;justify-content:center;gap:.5rem;background:#0fc85d;color:var(--mb-text);border:0;border-radius:12px 12px 0 0;padding:.95rem .9rem;cursor:pointer}.meetbar__label{font-weight:600;font-size:.95rem;letter-spacing:.2px;font-family:"Exo"}.meetbar__chev{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;transition:transform .25s ease}.meetbar__panel{background:var(--mb-bg);color:var(--mb-text);overflow:hidden;max-height:640px;transform:translateY(0);transition:max-height .35s ease,transform .35s ease}.meetbar__inner{display:grid;grid-template-columns:1.2fr 1fr auto;gap:24px;align-items:center;padding:20px clamp(16px,3vw,28px) 22px}.meetbar__title{font-size:25px;font-weight:500;color:#fff;margin:0 0 10px 0}.meetbar__desc{color:#fff;font-size:.95rem;line-height:1.45}.meetbar__people{display:flex;gap:18px;flex-wrap:wrap}.meetbar__person{display:flex;gap:10px;align-items:center}.meetbar__avatar{width:56px;height:56px;border-radius:100% !important;object-fit:cover;border:3px solid #009cde !important}.meetbar__name{color:var(--mb-accent);font-weight:600;font-size:.98rem}.meetbar__role{opacity:.9;font-size:.85rem}.meetbar__cta{white-space:nowrap;background:#0fc85d;color:#fff !important;text-decoration:none;padding:.85rem 1.1rem;border-radius:12px;font-weight:500;display:inline-flex;align-items:center;justify-content:center}.meetbar.is-collapsed .meetbar__panel{max-height:0;transform:translateY(6px)}.meetbar.is-collapsed .meetbar__chev{transform:rotate(180deg)}@media (max-width:1024px){.meetbar__inner{grid-template-columns:1fr;gap:16px;padding:14px 14px 16px}.meetbar__people{gap:14px}.meetbar__avatar{width:48px;height:48px}.meetbar__toggle{width:calc(100% - 16px)}}@media (prefers-reduced-motion:reduce){.meetbar__panel,.meetbar__chev{transition:none}}:root{--mb-maxw:1240px;--mb-gutter:24px}.meetbar__panel{background:transparent}.meetbar__inner{width:min(var(--mb-maxw),calc(100% - calc(var(--mb-gutter) * 2)));margin:0 auto;background:var(--mb-bg);border-radius:16px 16px 0 0}.meetbar__avatar{border-radius:50% !important;border:3px solid var(--mb-accent)}.meetbar__cta{color:#fff !important}@media (max-width:1024px){:root{--mb-gutter:12px}.meetbar__inner{border-radius:12px 12px 0 0}}.solutions-list .qodef-qi-icon-with-text ul li:before{font-family:"themify";content:"";font-size:.8em;display:inline-block;vertical-align:middle;transition:transform .3s ease}.solutions-list .qodef-qi-icon-with-text ul li{margin-bottom:11px;line-height:21px}.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload),.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) *{background-image:none !important}@media screen and (max-height: 1024px){.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload),.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) *{background-image:none !important}.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy,.e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy{background-image:none !important}}@media screen and (max-height: 640px){.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload),.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) *{background-image:none !important}.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy,.e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy{background-image:none !important}}.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload).nitro-lazy,.e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) *.nitro-lazy{background-image:none !important}.unlimited-elements-background-overlay{position:absolute;top:0px;left:0px;width:100%;height:100%;z-index:0}.unlimited-elements-background-overlay.uc-bg-front{z-index:999}

Atlassian

ITSM, Decoded: What It Is, Why It Matters, and How to Get It Right

+ 123 (456) 789 99

info@bgts.com

Contact us