CASE STUDY

Automating Spare Parts Management
with Assist SP

Custom Software Development
Automotive

Project Highlights

Scope

  • Developed a comprehensive application to manage the spare parts lifecycle, from procurement to delivery.
  • Included automation features for dealer requests, procurement, and goods acceptance.
  • Integrated tools for dealer contributions, gift certificates, performance analysis, and delivery tracking.

Challenges Overcome

Addressed inefficiencies in international spare parts sourcing and delivery.

Streamlined the procurement process to enable seamless dealer interactions.

Automated critical steps in spare parts management, reducing manual effort.

Business Impact

The Assist SP application delivered substantial benefits to the client.

Procurement Speed

Operational Efficiency

Manual Effort Reduction

Dealer Satisfaction Rate

These improvements enhanced spare parts management, reduced delays, and streamlined dealer interactions, significantly boosting overall efficiency.

The Client

A global leader in the automotive industry, the client is recognised for their innovative manufacturing practices and cutting-edge engineering.

  • 130+ years of automotive expertise and manufacturing excellence.
  • Produces over 2 million vehicles annually for global markets.
  • Employs a workforce of more than 150,000 people worldwide.
Automotive-Client

The Problem

The client required a robust system to:

  • Manage the end-to-end spare parts process, including international sourcing and delivery.
  • Streamline interactions between dealers and procurement teams.
  • Enhance efficiency and accuracy in tracking, reporting, and performance analysis.

The Solution

BGTS designed and implemented the Assist SP system to revolutionise spare parts management.

End-to-End Management Application

Organised the entire spare parts process, from procurement to delivery.

Dealer Integration

Enabled dealers to request parts, triggering immediate procurement and delivery workflows.

Feature-Rich Automation

Included capabilities for dealer contributions, gift certificates, goods acceptance, and performance tracking.

Efficiency Focus

Delivered an automation-driven solution to optimise operations and reduce delays.

Team & Technology

Tech Stack Utilised

Frontend

  • MVC
  • HTML
  • JavaScript

Backend

  • Entity Framework
  • Microsoft SQL Server

Team Composition

2 backend developers

1 frontend developer

1 project manager

The Outcome

The Assist SP system transformed the client’s spare parts operations.

Streamlined Spare Parts Process

Centralised and automated procurement and delivery workflows improved efficiency and reduced delays.

Enhanced Dealer Collaboration

Provided dealers with a user-friendly interface for requests and contributions, improving satisfaction and engagement.

Robust Automation

Integrated features for performance tracking, goods acceptance, and gift certificates, reducing reliance on manual processes.

Improved Operational Oversight

Enabled data-driven decisions and optimised resource utilisation across the spare parts lifecycle.

This solution empowered the client to manage spare parts more effectively, improving operations and ensuring timely delivery for international markets.