CASE STUDY

ServiceNow Solutions
for Optimised Software Development Lifecycle

Quality Engineering & Assurance
Retail

Project Highlights

Scope

Developed structured processes for SDLC, demand management, and project management.

  • Scrum Adoption: Organised the development team around Scrum methodology for agile workflows.
  • Tool Implementation: Deployed ServiceNow SPM and Jira for efficient SDLC management.
  • Continuous Improvement: Introduced continual improvement practices for the application lifecycle.

Challenges Overcome

Addressed inefficiencies in SDLC and demand management processes.

Enhanced resource utilisation and reduced delays in application delivery.

Established structured project management and agile team organisation.

Business Impact

The project delivered significant improvements in operational efficiency

Application Delivery Time

Resource Utilisation

Process Efficiency

These outcomes enabled the organisation to accelerate software development, optimise resource use, and improve overall project delivery quality.

The Client

The project involved a leading retail and e-commerce company with a strong presence in its market.

  • A Market Leader in Retail and E-Commerce: This organisation is recognised for its extensive product portfolio and exceptional customer experience. With a strong digital presence, it has been a pioneer in adopting innovative technologies to enhance its operations.
  • Commitment to Digital Transformation: The client has continually invested in modernising its processes to stay ahead of industry trends, with a particular focus on improving operational efficiency and delivering high-quality digital products.

This commitment to innovation and excellence drove the need for an optimised software development lifecycle and demand management system.

Retail-Client

The Problem

The organisation faced key challenges in its software development processes.

  • Inefficiencies in SDLC and demand management, causing delays in application delivery.
  • Lack of structured project management and development team organisation, resulting in underutilised resources.
  • Slow delivery times that hindered the organisation’s ability to meet business needs promptly.

The Solution

A comprehensive solution was implemented to address these challenges.

Process Design

Created structured SDLC, demand management, and project management processes.

Scrum Methodology

Organised the development team to adopt agile workflows.

Tool Integration

Deployed ServiceNow SPM and Jira to manage the SDLC effectively.

Continuous Improvement

Introduced ongoing improvement practices for the application lifecycle.

Efficiency Gains

Achieved a 40% reduction in application delivery time and an 80% increase in resource utilisation within four months.

Team & Technology

Tech Stack Utilised

Platforms

  • ServiceNow SPM
  • Jira

Methodologies

  • Scrum for team organisation and agile workflows

Team Composition

6 software developers

2 project manager

3 Scrum Masters

2 process analysts

The Outcome

The ServiceNow implementation transformed the organisation’s software development lifecycle.

Accelerated Delivery

Reduced application delivery time by 40%.

Optimised Resources

Improved resource utilisation by 80%, ensuring teams were aligned with business priorities.

Enhanced Processes

Established structured workflows for SDLC, demand management, and project management.

These improvements empowered the organisation to meet business demands effectively, deliver high-quality applications faster, and optimise its development operations.