Comprehensive Enterprise Service
Management for Your Business Needs
BGTS provides end-to-end Enterprise Service Management solutions to streamline IT operations, enhance service delivery, and ensure operational excellence. With expertise spanning Endpoint Management, Cloud & Data Centre Operations, NOC Monitoring, DevOps, and End User Support, we deliver scalable, secure, and efficient services tailored to your business needs.
Service Offerings
Endpoint Management
Unify your endpoint management with BGTS’s robust solutions. From device health monitoring to advanced security and compliance, we ensure seamless performance across all endpoints. Services include:
- Zero-touch deployment and configuration.
- Advanced security features like XDR and DLP.
- Compliance dashboards and automated patch management.
Cloud & Data Centre Operations
Transform your IT infrastructure with BGTS’s Cloud & Data Centre Operations services. We optimise multi-cloud and on-premise environments with cutting-edge tools and scalable resources. Our services cover:
- Managed services for continuous IT operation.
- AI-driven workflows for incident prevention and resolution.
- Real-time monitoring and dashboard services for operational transparency.
DevOps
BGTS accelerates your software delivery pipeline with comprehensive DevOps services. By integrating automation, CI/CD pipelines, and high-availability architectures, we enable agile operations and reliable performance. Key offerings include:
- CI/CD planning and management.
- DevSecOps for secure deployments.
- Cluster management and automated scaling.
NOC Monitoring
BGTS’s NOC Monitoring Services ensure uninterrupted IT operations through advanced tools, automation, and actionable insights. Our skilled teams deliver 24/7 proactive monitoring, tailored dashboards, and seamless ITSM integration to enhance performance and minimise downtime. Services include:
- Real-time event, alert, and incident management.
- Customised metrics and automated alarm actions.
- Advanced monitoring platforms like Zabbix, Prometheus, and Grafana.
End User Support
At BGTS, we deliver multi-tiered End User Support services designed to enhance productivity and ensure seamless IT operations. From quick resolutions via L0-L1 support to personalised VIP services, our proactive approach ensures your workforce remains productive and supported. Services include:
- Multi-tiered desktop and system support (L0-L2).
- Inventory and application management.
- Proactive monitoring and tailored reporting.
Discover ESM Solutions Built
for Your Success
Why Choose BGTS for Enterprise Service Management?
Achieve Operational Excellence with BGTS
Partner with BGTS to transform your enterprise IT operations with scalable, secure, and efficient solutions. Contact us today to learn how we can help your organisation thrive.
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