Your Trusted ServiceNow
Partner for Greater Efficiency
Streamline your IT operations and workflows with BGTS’s expert ServiceNow consulting. From implementation to optimisation, we help you maximise the value of the ServiceNow platform.
Drive Innovation with
Expert ServiceNow Consulting
BGTS delivers comprehensive ServiceNow solutions that optimise IT services, automate workflows, and enhance enterprise collaboration. Our certified experts provide hands-on guidance and tailored strategies to ensure you gain maximum value from your ServiceNow investment.
Our ServiceNow Capabilities
We offer a full suite of ServiceNow consulting services to streamline IT operations and scale business processes efficiently
BGTS uses ServiceNow to modernise IT service delivery, automate operations, and optimise asset management, ensuring your technology investments drive measurable business outcomes. We help organisations link operational execution to strategic goals, improve resource allocation, and maintain full visibility over IT assets.
Streamline and modernise IT services to deliver measurable value. BGTS optimises incident, problem, and change management while providing user-friendly self-service options to improve productivity and reduce costs.
- Optimised workflows for faster resolution times
- Real-time performance monitoring and reporting
- Improved SLA adherence and service quality
Proactive, data-driven IT operations powered by AIOps to reduce downtime and increase reliability.
- Predictive analytics to prevent service interruptions
- Automated root cause identification and resolution
- Event correlation to eliminate noise and speed decisions
Control costs and maintain compliance over the asset lifecycle.
- Automated discovery of hardware and software assets
- Licence management to prevent overspend
- End-of-life asset planning and disposal compliance
Turn strategy into measurable results with structured portfolio oversight.
- Prioritisation frameworks for initiatives
- Cross-department visibility into progress and risks
- Scenario planning to optimise investments
With ServiceNow, BGTS enables continuous monitoring, rapid incident response, and risk-based decision-making to keep your business secure and compliant.
Integrated detection, prioritisation, and automated remediation for threats.
- Correlation of security events from multiple sources
- Playbook-driven automated incident handling
- Compliance reporting for regulatory frameworks
Structured planning and recovery to minimise disruption.
- Creation and maintenance of incident response and continuity plans
- Scenario-based testing to validate readiness and recovery strategies
- Real-time tracking and reporting of restoration progress and performance
BGTS designs connected digital workplaces where employees get what they need faster, improving engagement and productivity.
Simplify employee requests and HR operations with a single access point.
- Self-service access to HR knowledge and forms
- Automated onboarding, transfers, and exits
- Case tracking for HR-related queries
Autonomous agents that work in the background to execute tasks and actions.
- Triggered by predefined conditions or AI insights
- Reduces manual intervention in routine processes
- Scales service delivery without adding headcount
Deliver seamless customer experiences by resolving issues faster, improving service quality, and increasing satisfaction. BGTS enables organisations to unify service operations and enhance engagement with ServiceNow CSM.
- Self-service portals and AI-driven support for faster resolution
- Unified view of customer cases, contracts, and service levels
- Automated case routing and workflows to reduce manual effort
- Connected experiences through integration with ITSM and HRSD
We enable rapid delivery of secure, scalable applications and workflows, reducing time-to-market without compromising control.
Quickly build and deploy secure, scalable applications.
- Low-code tools for rapid solution development
- Built-in governance to meet IT standards
- Integration-ready apps for wider workflows
Seamlessly connect ServiceNow to other enterprise systems and data sources.
- Pre-built connectors to reduce development time
- Secure data flow between cloud and on-prem systems
- Centralised integration management and monitoring
Ready to Transform with ServiceNow?
Partner with BGTS to unlock the full potential of ServiceNow. Our certified experts deliver tailored solutions that streamline operations, automate workflows, and accelerate digital transformation—so you can achieve measurable results faster.
Our ServiceNow Services Process
BGTS ensures a seamless ServiceNow implementation journey, delivering measurable value at every stage.
Assessment & Planning
Evaluate current workflows, identify gaps, and define a tailored roadmap for ServiceNow adoption.
Solution Design
Develop custom configurations and workflows that align with your business needs.
Implementation & Deployment
Seamlessly deploy ServiceNow solutions using best practices.
Optimisation & Management
Continuously enhance performance and scale operations with proactive monitoring and tuning.
Training & Support
Equip your teams with the skills to utilise ServiceNow’s capabilities.
Our ServiceNow Talent Pool
Certified specialists, proven delivery, global reach…
Why Choose BGTS for ServiceNow?
Streamline your IT operations and workflows with BGTS’s expert ServiceNow consulting. From implementation to optimisation, we help you maximise the value of the ServiceNow platform.
Case Studies
Discover how BGTS has helped businesses achieve digital transformation success with Microsoft technologies. Explore real-world examples of impactful business transformations.
Empower Your Business with BGTS & ServiceNow
Ready to transform your operations with ServiceNow? Partner with BGTS for tailored, scalable, and secure ServiceNow consulting solutions designed for sustainable success.