Building Reliable AI Solutions
for Enterprise Needs

At BGTS, we combine decades of enterprise IT expertise with AI engineering to deliver secure, compliant, and scalable solutions. Our approach is designed for complex, regulated industries where reliability, governance, and adaptability are critical to success.

Why Choose BGTS?

Trusted by Regulated Industries

With decades of IT and digital transformation experience, BGTS delivers compliant, enterprise-ready AI solutions for complex environments from banking and insurance to manufacturing and life sciences.

End-to-End Expertise

We combine strategic consulting, AI engineering, and integration capability to support the full AI lifecycle from vision and roadmap to deployment and optimisation.

Security, Compliance, and Governance

All solutions align with GDPR, DORA, ISO, and Cyber Essentials Plus frameworks, embedding privacy, transparency, and responsible AI principles by design.

Flexible Delivery Models

Our WiseShore model blends nearshore, onshore, and offshore capabilities providing cost efficiency without compromising agility or proximity.

Resilient by Design

BGTS engineers build systems with redundancy, monitoring, and adaptability ensuring reliable performance under evolving business conditions.

Customisation

Our consultants and AI engineers work closely with your organisation to ensure every solution aligns with your unique goals and challenges.

Our Service Offerings

AI Strategy & Roadmap

We help enterprises design a future-ready, scalable, and secure AI strategy supported by clear governance, capability assessments, and enterprise-wide enablement plans. Our approach ensures that AI adoption delivers measurable, sustainable value aligned with business priorities.

BGTS combines deep enterprise IT heritage with advanced AI engineering to build actionable strategies and scalable roadmaps. We enable organisations to adopt AI confidently, accelerate value realisation, and transition to long-term, future-ready operating models.

Maturity & Capability Assessment

  • Assessment of existing AI use cases and digital capability
  • Evaluation of data quality, accessibility, security, and architecture
  • Gap analysis between current capabilities and target AI vision
  • Benchmarking against industry standards and regulatory expectations

Readiness Across Data / People / Technology

  • Data readiness analysis
  • Workforce and skills readiness assessment
  • Technology stack evaluation
  • Identification of bottlenecks affecting AI adoption

Governance & Risk Management

  • Policy and guardrail definition for privacy, ethics, and compliance
  • Risk assessments covering model behaviour and auditability
  • Evaluation processes for models, datasets, and workflows
  • Runtime monitoring and accountability mechanisms

Enterprise-Wide Roadmap

A structured approach guiding transformation from experimentation to enterprise-wide enablement.

Foundation & Quick Wins

  • Prioritised use-case portfolio
  • Data readiness assessment
  • Initial governance guardrails

Scaling & Operation

  • Operating model design.
  • Team structuring
  • Deployment of pilot programs to production

Enterprise Adoption

  • Full-scale integration
  • Advanced capability building
  • Cross-functional AI workflows

Value Realisation

  • KPI tracking
  • Value metrics analysis
  • Continuous improvement loops

Data Engineering & AI Readiness

We align your AI vision, portfolio, and AI operating model. We define the value you will pursue, build the data foundations to support it, and manage risk with clear governance.

AI Ambition & Use-Case Portfolio

Executive alignment on priority use cases and expected value across everyday and game-changing opportunities.

Deployment Strategy

SaaS or API, PaaS or IaaS, or self-hosted, balancing speed, control, privacy, and cost.

Data Readiness Assessment

Availability, diversity, quality, lineage, and ethics; go/no-go workshops with improvement plans.

Operating Model & Adoption

Team structures, roles, delivery processes, and guardrails needed to operate and scale AI across the organisation.

Risk & Governance

Policies and controls for visibility, traceability, runtime inspection, and information governance.

Measurement & Value Realisation

KPIs, value tracking, and continuous improvement.

AI Integration & Modernisation

We enhance and modernise existing and legacy systems by embedding AI capabilities that improve performance, extend lifecycle, and create new value without disruptive replacements. Our modernisation approach avoids unnecessary rebuilds by adding intelligence and automation directly into current platforms, ensuring continued ROI and smoother adoption of future AI capabilities.

AI-Enhanced Legacy Systems

Adding intelligence, automation, and decision support to systems already in use.

System Uplift & Modernisation

Improving speed, accuracy, and usability with AI-driven enhancements.

Intelligent Extension of Existing Workflows

Introducing predictive and generative capabilities without redesigning core platforms.

Modern Architecture Enablement

Transitioning systems toward microservices, event-driven patterns, or modular AI components.

Cloud or On-Premise Modernisation

Upgrading your environment according to operational, regulatory, and security needs.

Generative AI Enablement

We help enterprises adopt Generative AI safely and effectively, focusing on content generation, knowledge enhancement, and domain-specific copilots.

Domain-Specific Copilots

 Assist HR, finance, legal, and operations teams.

RAG-Based Knowledge Access

Ground responses in verified internal data.

Content Automation

Generate, summarise, and transform enterprise documents.

Multiple LLM Usage

Use multiple LLMs for accuracy, speed, and cost balance.

Document Understanding

Extract and analyse structured and unstructured content.

Responsible GenAI

Guardrails and evaluation for safe enterprise use.

AI Agents & Multi-Agent Systems

BGTS builds agentic AI ecosystems that connect autonomous agents, data, and enterprise platforms. We design agents that execute tasks, learn from outcomes, and collaborate across workflows. From orchestration to evaluation and deployment, our approach ensures adaptability, transparency, and measurable impact across both cloud and on-premise environments.

AI Agent Design & Development

Autonomous agents that learn, act, and coordinate systems aligned with your business needs.

Agent Evaluation & Optimisation

Testing and refining performance using real-world data.

Deployment Flexibility

Supporting secure cloud and on-premise environments.

Scenario-Specific Agents

Customised agents designed for distinct business functions such as IT and HR aligned with industry demands.

Omnichannel Access

Agents accessible through chat, voice, dashboards, and enterprise applications.

Multi-Model Compatibility

Support for multiple LLMs, ensuring the right balance of accuracy, speed, and cost.

Integration Ecosystem

Connected agents with CRMs, ITSM, ERPs, or data warehouses (ServiceNow, Jira, etc.)

Multi-Agent Orchestration

Collaboration between agents for scalable, intelligent operations with adaptable workflows.

Machine Learning Services

We design, train, and operationalise machine learning models that solve concrete business problems, from forecasting and optimisation to detection and decision support.

Machine Learning Consulting

Identify high-value use cases, assess feasibility, and define the roadmap, KPIs, and success metrics.

Model Development & Implementation

Build supervised, unsupervised, and reinforcement models for NLP, vision, and time-series, then package for production.

Data Engineering for ML

Prepare reliable training and inference data with pipelines, quality controls, lineage, and feature stores.

Machine Learning Integration

Embed models into existing systems and workflows via APIs, microservices, and event triggers.

MLOps

Establish reproducible pipelines, model registry, CI/CD, automated testing, and policy-based releases.

Optimisation and Support

Monitor drift, bias, and performance, run A/B tests, tune models, and manage lifecycle improvements.

Enterprise BI & Analytics Platforms

We combine AI, big data, and real-time analytics to deliver intelligence dashboards and predictive insights that inform strategic decisions, optimise operations, and drive measurable growth across the enterprise.

AI-Driven Dashboards

Real-time intelligence tailored to business functions and KPIs.

Predictive & Prescriptive Analytics

Forecast trends, identify risks, and recommend next best actions.

Unified Data Views

Consolidated reporting from CRMs, ERPs, data warehouses, and operational systems.

Embedded Analytics

Insights integrated directly into enterprise applications and workflows.

Self-Service Analytics

Tools that empower teams to explore data without relying on engineering.

Scalable Architecture

Cloud or on-premise platforms built for high-performance analytics.

Custom AI Applications

From enterprise search and document intelligence to risk assessment and workflow automation, we create custom AI applications tailored to your systems and objectives.

Enterprise Search & Discovery

AI-powered search across documents, systems, and knowledge bases.

Document Intelligence

Extraction, classification, summarisation, and analysis at scale.

Risk & Compliance Analytics

Detect anomalies, trends, and early indicators of operational risk.

Workflow Automation

Intelligent automation for repetitive or high-volume tasks.

Internal Tools & Add-Ons

Custom AI components embedded directly into current platforms.

Modular Deployment

Standalone applications or embedded modules aligned with your tech stack.

AI for IT Operations

BGTS leverages AI for ITOps through Praxila, an AI-driven IT operations centre delivering deployable modules that improve accuracy, consistency, and speed across the operational lifecycle.

AI-Assisted Contact Centre

Enables faster, more consistent request intake across voice and digital channels, with structured context and clean handover when needed.

AI-Enhanced Record Processing

Improves record accuracy and consistency at creation so routing, reporting, and automation work reliably.

AI-Driven Knowledge Base

Turns operational resolutions into reusable knowledge and makes guidance available during service delivery.

AI-Based Alarm Optimisation & Correlation

Reduces alert noise and correlates signals so teams can triage faster and act on clearer incident candidates.

AI Orientation & Governance Bot

Improves consistency by guiding teams through standards, procedures, and governance expectations.

AI-Driven Competency Analytics

Measures capability and maturity using real operational data to support workforce development and service quality.

AI-Led ITSM Improvement

Supports continuous improvement by analysing ITSM structures and recommending targeted optimisation.

AI Strategy & Roadmap

We help enterprises design a future-ready, scalable, and secure AI strategy supported by clear governance, capability assessments, and enterprise-wide enablement plans. Our approach ensures that AI adoption delivers measurable, sustainable value aligned with business priorities.

BGTS combines deep enterprise IT heritage with advanced AI engineering to build actionable strategies and scalable roadmaps. We enable organisations to adopt AI confidently, accelerate value realisation, and transition to long-term, future-ready operating models.

Maturity & Capability Assessment

  • Assessment of existing AI use cases and digital capability
  • Evaluation of data quality, accessibility, security, and architecture
  • Gap analysis between current capabilities and target AI vision
  • Benchmarking against industry standards and regulatory expectations

Readiness Across Data / People / Technology

  • Data readiness analysis
  • Workforce and skills readiness assessment
  • Technology stack evaluation
  • Identification of bottlenecks affecting AI adoption

Governance & Risk Management

  • Policy and guardrail definition for privacy, ethics, and compliance
  • Risk assessments covering model behaviour and auditability
  • Evaluation processes for models, datasets, and workflows
  • Runtime monitoring and accountability mechanisms

Enterprise-Wide Roadmap

A structured approach guiding transformation from experimentation to enterprise-wide enablement.

Foundation & Quick Wins

  • Prioritised use-case portfolio
  • Data readiness assessment
  • Initial governance guardrails
Scaling & Operation
  • Operating model design.
  • Team structuring
  • Deployment of pilot programs to production

Enterprise Adoption

  • Full-scale integration
  • Advanced capability building
  • Cross-functional AI workflows

Value Realisation

  • KPI tracking
  • Value metrics analysis
  • Continuous improvement loops

Data Engineering & AI Readiness

We align your AI vision, portfolio, and AI operating model. We define the value you will pursue, build the data foundations to support it, and manage risk with clear governance.

AI Ambition & Use-Case Portfolio

Executive alignment on priority use cases and expected value across everyday and game-changing opportunities.

Data Readiness Assessment

Availability, diversity, quality, lineage, and ethics; go/no-go workshops with improvement plans.

Deployment Strategy

SaaS or API, PaaS or IaaS, or self-hosted, balancing speed, control, privacy, and cost.

Operating Model & Adoption

Team structures, roles, delivery processes, and guardrails needed to operate and scale AI across the organisation.

Risk & Governance

Policies and controls for visibility, traceability, runtime inspection, and information governance.

Measurement & Value Realisation

KPIs, value tracking, and continuous improvement.

AI Integration & Modernisation

We enhance and modernise existing and legacy systems by embedding AI capabilities that improve performance, extend lifecycle, and create new value without disruptive replacements. Our modernisation approach avoids unnecessary rebuilds by adding intelligence and automation directly into current platforms, ensuring continued ROI and smoother adoption of future AI capabilities.

AI-Enhanced Legacy Systems

Adding intelligence, automation, and decision support to systems already in use.

System Uplift & Modernisation

Improving speed, accuracy, and usability with AI-driven enhancements.

Intelligent Extension of Existing Workflows

Introducing predictive and generative capabilities without redesigning core platforms.

Modern Architecture Enablement

Transitioning systems toward microservices, event-driven patterns, or modular AI components.

Cloud or On-Premise Modernisation

Upgrading your environment according to operational, regulatory, and security needs.

Generative AI Enablement

We help enterprises adopt Generative AI safely and effectively, focusing on content generation, knowledge enhancement, and domain-specific copilots.

Domain-Specific Copilots

 Assist HR, finance, legal, and operations teams.

RAG-Based Knowledge Access

Ground responses in verified internal data.

Content Automation

Generate, summarise, and transform enterprise documents.

Multiple LLM Usage

Use multiple LLMs for accuracy, speed, and cost balance.

Document Understanding

Extract and analyse structured and unstructured content.

Responsible GenAI

Guardrails and evaluation for safe enterprise use.

Agentic AI Platform

BGTS operates an enterprise-grade agentic AI platform that enables autonomous agents to reason, act, and collaborate across enterprise workflows. Our agentic AI platform allows agents to execute tasks, learn from outcomes, and coordinate with other agents across workflows, delivering measurable impact in real operational environments. From multi-agent orchestration and evaluation to secure deployment, BGTS ensures agentic AI operates reliably, transparently, and at scale across both cloud and on-premise environments.

AI Agent Design & Development

Autonomous agents that learn, act, and coordinate systems aligned with your business needs.

Agent Evaluation & Optimisation

Testing and refining performance using real-world data.

Deployment Flexibility

Supporting secure cloud and on-premise environments.

Scenario-Specific Agents

Customised agents designed for distinct business functions such as IT and HR aligned with industry demands.

Omnichannel Access

Agents accessible through chat, voice, dashboards, and enterprise applications.

Multi-Model Compatibility

Support for multiple LLMs, ensuring the right balance of accuracy, speed, and cost.

Integration Ecosystem

Connected agents with CRMs, ITSM, ERPs, or data warehouses (ServiceNow, Jira, etc.)

Multi-Agent Orchestration

Collaboration between agents for scalable, intelligent operations with adaptable workflows.

Machine Learning Services

We design, train, and operationalise machine learning models that solve concrete business problems, from forecasting and optimisation to detection and decision support.

Machine Learning Consulting

Identify high-value use cases, assess feasibility, and define the roadmap, KPIs, and success metrics.

Model Development & Implementation

Build supervised, unsupervised, and reinforcement models for NLP, vision, and time-series, then package for production.

Data Engineering for ML

Prepare reliable training and inference data with pipelines, quality controls, lineage, and feature stores.

Machine Learning Integration

Embed models into existing systems and workflows via APIs, microservices, and event triggers.

MLOps

Establish reproducible pipelines, model registry, CI/CD, automated testing, and policy-based releases.

Optimisation and Support

Monitor drift, bias, and performance, run A/B tests, tune models, and manage lifecycle improvements.

Enterprise BI & Analytics Platforms

We combine AI, big data, and real-time analytics to deliver intelligence dashboards and predictive insights that inform strategic decisions, optimise operations, and drive measurable growth across the enterprise.

AI-Driven Dashboards

Real-time intelligence tailored to business functions and KPIs.

Predictive & Prescriptive Analytics

Forecast trends, identify risks, and recommend next best actions.

Unified Data Views

Consolidated reporting from CRMs, ERPs, data warehouses, and operational systems.

Embedded Analytics

Insights integrated directly into enterprise applications and workflows.

Self-Service Analytics

Tools that empower teams to explore data without relying on engineering.

Scalable Architecture

Cloud or on-premise platforms built for high-performance analytics.

Custom AI Applications

From enterprise search and document intelligence to risk assessment and workflow automation, we create custom AI applications tailored to your systems and objectives.

Enterprise Search & Discovery

AI-powered search across documents, systems, and knowledge bases.

Document Intelligence

Extraction, classification, summarisation, and analysis at scale.

Risk & Compliance Analytics

Detect anomalies, trends, and early indicators of operational risk.

Workflow Automation

Intelligent automation for repetitive or high-volume tasks.

Internal Tools & Add-Ons

Custom AI components embedded directly into current platforms.

Modular Deployment

Standalone applications or embedded modules aligned with your tech stack.

AI for IT Operations

BGTS leverages AI for ITOps through Praxila, an AI-driven IT operations centre delivering deployable modules that improve accuracy, consistency, and speed across the operational lifecycle.

AI-Assisted Contact Centre

Enables faster, more consistent request intake across voice and digital channels, with structured context and clean handover when needed.

AI-Enhanced Record Processing

Improves record accuracy and consistency at creation so routing, reporting, and automation work reliably.

AI-Driven Knowledge Base

Turns operational resolutions into reusable knowledge and makes guidance available during service delivery.

AI-Based Alarm Optimisation & Correlation

Reduces alert noise and correlates signals so teams can triage faster and act on clearer incident candidates.

AI Orientation & Governance Bot

Improves consistency by guiding teams through standards, procedures, and governance expectations.

AI-Driven Competency Analytics

Measures capability and maturity using real operational data to support workforce development and service quality.

AI-Led ITSM Improvement

Supports continuous improvement by analysing ITSM structures and recommending targeted optimisation.

Whitepaper:

Leveraging AI in IT Operations

Download the whitepaper to learn how AI is reshaping IT operations, from smarter monitoring and reporting to faster resolution and scalable service delivery. Get practical guidance and real-world insights from BGTS.

Download Now

Platform Enablement

Agentic AI Platforms

  • Copilot for M365 Integration
  • Enterprise Data Access with RAG
  • Teams + Copilot for Support
  • Multi-step autonomous execution
  • High-context enterprise reasoning
  • RAG-integrated automation
  • AWS-native multi-agent orchestration

Platform-Native AI

  • AI-Augmented Service Management
  • Now Assist for ITSM / HR / CSM
  • Predictive Ops & Remediation
  • Knowledge Intelligence
  • Smart Issue & Project Handling
  • Confluence AI Workspace
  • Incident & Ops Intelligence
  • Workflow Automation

Intelligent Systems,
Real Outcomes

BGTS delivers scalable AI solutions built on solid architecture, clean data, and enterprise-grade engineering. We help you modernise platforms, integrate GenAI, automate IT operations, and deploy analytics that drive measurable value. Let’s make your business smarter.

Get in touch

Case Studies

Blurred background of a modern shopping mall with some shoppers.
Streamlined Data Management with Automated Workflows and AI Solutions
Retail
Artificial Intelligence
Detailed view of a digital car diagnostic interface on a tablet, showcasing real-time data and performance metrics.
Revolutionising Vehicle Pricing with Machine Learning
Automotive
Artificial Intelligence
Clothing Store: Businesswoman Uses Laptop Computer, Talks to Visual Merchandising Specialist, Collaborate To Create Stylish Collection.
PIM System Upgrade and Legacy Service Decommissioning
Retail
Software Development
Blurred group of people go shopping in fast movement in mall
Promotion and Loyalty Management Solution
Retail
Cloud
See All Case Studies

Take Your Business
to the Next Level

Empower your organisation with AI solutions. Contact BGTS today to discover how our AI expertise can transform your business to  increase productivity and efficiency.