CASE STUDY

Enhancing Digital Banking Solutions
for a Leading Virtual Bank

Cloud
BFSI

Project Highlights

Scope

  • Added new features to enhance the functionality of a virtual banking product.
  • Ensured resilience, reliability, scalability, and maintainability for business-critical banking operations.
  • Delivered timely updates to meet customer expectations and support revenue growth.

Challenges Overcome

Addressed the need for rapid feature development while maintaining system stability.

Balanced innovation with scalability to meet increasing customer demands.

Implemented best practices to ensure accuracy and customer engagement.

Business Impact

The project delivered significant improvements to the client’s operations and customer satisfaction.

Feature Delivery Speed

Platform Reliability

Customer Engagement Rate

System Maintainability

These advancements enabled the client to enhance its digital banking offerings, meet customer needs, and drive business growth.

The Client

A leading digital bank delivering a cloud-native, all-in-one virtual banking experience

  • Renowned for innovation and cutting-edge technology in financial services.
  • Serves a growing customer base in the digital banking space with a focus on seamless user experiences.
  • Committed to scalability, reliability, and customer engagement in the digital age.
BFSI-Client

The Problem

The client faced the challenge of:

  • Adding new features to its cloud-native banking platform while maintaining resilience and reliability.
  • Ensuring scalability and maintainability to support future growth.
  • Meeting the demands of a tech-savvy customer base with timely and accurate updates.

The Solution

BGTS provided expertise in JVM languages to enhance the client’s digital banking platform.

Feature Development

Designed and implemented new features to improve the platform's functionality and user engagement.

Code Refactoring

Maintained and refactored business-critical functionalities to optimise performance and ensure scalability.

Best Practices Implementation

Ensured accuracy and resilience through robust coding standards and development practices.

Revenue-Generating Solutions

Contributed to the development of banking products that drove customer acquisition and revenue growth.

Team & Technology

Tech Stack Utilised

Languages

  • JVM (Java, Kotlin)

Platform

  • Cloud-native architecture

Team Composition

2 backend developers

1 quality assurance engineer

1 project manager

The Outcome

The enhanced digital banking platform delivered by BGTS transformed the client’s capabilities.

Improved Customer Experience

Added features elevated customer engagement and satisfaction.

Reliable and Scalable System

Refactored code ensured the platform could handle growth without compromising reliability.

Faster Time-to-Market

Streamlined development processes allowed timely delivery of updates and new functionalities.

Increased Revenue Potential

Revenue-generating banking products strengthened the client’s competitive position in the digital banking market.

This project empowered the client to maintain its leadership in digital banking, ensuring resilience and innovation in an evolving financial landscape.