Ensuring Operational Excellence Through Proactive IT Infrastructure Monitoring
CASE STUDY Ensuring Operational Excellence Through Proactive IT Infrastructure Monitoring NOC Monitoring Manufacturing Project Highlights Scope Monitored various oper
Transforming Media IT with 24/7 Support and ServiceNow Optimisations
CASE STUDY Transforming Media IT with 24/7 Support and ServiceNow Optimisations End User Support Media & Entertainment Project Highlights Scope Provided 24/7 end-user support a
Driving Operational Excellence with ServiceNow
CASE STUDY Driving Operational Excellence with ServiceNow End User Support IT / Technology Project Highlights Scope Enhanced organisational memory by launching a knowledge base man
Enhancing Desktop Support Services with ServiceNow
CASE STUDY Enhancing Desktop Support Services with ServiceNow End User Support Manufacturing Project Highlights Scope Implemented comprehensive desktop support services for end-use
99.6% Same-Day Resolution Powered by Engagement and Automation
CASE STUDY 99.6% Same-Day Resolution Powered by Engagement and Automation Endpoint Management Telecommunications Project Highlights Scope Delivered comprehensive IT support for man
Optimising IT Management and Operational Efficiency
CASE STUDY Optimising IT Management and Operational Efficiency Cloud & Data Centre Operations Telecommunications Project Highlights Scope Delivered comprehensive IT management
Scaling IT Support Services for Operational Excellence and Innovation
CASE STUDY Scaling IT Support Services for Operational Excellence and Innovation End User Support Retail Project Highlights Scope Expanded the support team and promoted trained sta
Transforming Data Centre Ops with ServiceNow
CASE STUDY Transforming Data Centre Ops with ServiceNow Cloud & Data Centre Operations IT / Technology Project Highlights Scope Delivered end-to-end data centre support service
ITIL4-Compliant Service Management with 4me ITSM
CASE STUDY ITIL4-Compliant Service Management with 4me ITSM Endpoint Management BFSI Project Highlights Scope Established an ITIL4-compliant application to manage all services and
Smooth Data Centre Relocation with Expert Project Consultancy
CASE STUDY Smooth Data Centre Relocation with Expert Project Consultancy Cloud & Data Centre Operations BFSI Project Highlights Scope Planned the relocation of the bank’s dat