CASE STUDY

Building High-Performing Delivery Teams
Through IT Outsourcing

Talent Solutions
IT / Technology

The Client

The client is a long-established enterprise technology company, founded to serve a major industrial group and later scaling into a large IT services provider.

With over 50 years of experience in delivering IT solutions, it plays a key role in driving digitalisation across multiple industries.

The company also maintains strong strategic partnerships with leading global technology vendors, which increases the need for rapid access to specialised talent, consistent delivery quality, and scalable resourcing models. 

As demand grew across multiple service lines, internal hiring and onboarding could not keep pace, putting delivery continuity under pressure.

BGTS addressed this with a structured IT outsourcing approach that combined continuous staffing, managed services, and ongoing capability building to stabilise capacity and sustain delivery.

Business Impact

BGTS has supported the client with long-term IT outsourcing that scales delivery capacity, strengthens capability, and keeps execution predictable as demand grows.

years of continuous partnership
improved delivery efficiency
professionals staffed in the last 5 years
faster time-to-staff for priority roles
teams upskilled via structured boot camps
increased engagement since inception

Challenge 1: Demand exceeded in-house capacity

  • What they faced: Delivery backlogs and resourcing gaps as project volumes increased.
  • How BGTS helped: On-demand team extension with proven consultants across software and technology services, enabling fast scaling without disrupting ongoing projects.
  • What changed: Peak capacity stabilised, with 45 specialists currently assigned.

Challenge 2: Wide skill coverage was difficult to source consistently

  • What they faced: The need for multi-domain expertise across software, infrastructure, and operations.
  • How BGTS helped: A broad skills portfolio covering .NET, Java, business analysis, monitoring, SAP Basis, cyber security, IIS/web admin, project management, and Linux/Unix.
  • What changed: Faster access to niche capabilities without fragmented vendor management.

Challenge 3: High recruitment effort and cost pressure

  • What they faced: Traditional hiring routes were time-consuming and costly, especially for specialist roles.
  • How BGTS helped: Reduced recruitment and onboarding overhead through continuous sourcing, pre-matching, and predictable staffing cycles.
  • Indicative impact: 25% hiring cost reduction and 40% faster time-to-staff.

Challenge 4: Ramp-up time and skills alignment (continuous skilling)

  • What they faced: Teams needed faster readiness in priority stacks and consistent ways of working.
  • How BGTS helped: Upskill boot camps and training support to accelerate time-to-productivity, backed by continuous learning, ongoing coaching, and technology adoption support as needs evolved. 5 teams completed structured upskilling.
  • Indicative impact: 20% improved delivery efficiency and 25% faster ramp-up through standardised enablement.

Challenge 5: Retention, continuity, and long-term fit

  • What they faced: Sustaining continuity across long-running programmes while keeping knowledge in the system.
  • How BGTS helped: Stable staffing, performance follow-up, and long-term matching of consultants to teams and domains.
  • What changed: 150 outsourced IT consultants were staffed overall, and 45 later transitioned into permanent roles, reflecting strong role fit and continuity.
  • Derived metric: 30% conversion from outsourced consultant to permanent hire (rounded baseline).