CASE STUDY

Scalable Device Management
for 15,000 Devices Across Multiple Platforms

Endpoint Management
BFSI

Project Highlights

Scope

  • Managed 15,000 devices across mobile, MacOS, and Windows platforms.
  • Assigned a dedicated team of 7 specialists, each covering specific device types.
  • Implemented a structured approach to ensure efficient and comprehensive device management.

Challenges Overcome

Addressed the complexity of managing multiple device types and operating systems.

Ensured all devices were properly tracked and managed to meet the bank’s operational requirements.

Business Impact

The device management solution resulted in notable improvements.

Device Tracking Efficiency

Management Scalability

Operational Continuity

Response Time

These improvements allowed the bank to effectively manage its large number of devices, ensuring smooth operations across all platforms.

The Client

A leading financial institution with a long history of providing banking services.

  • Offers a wide range of financial products and services, including retail and corporate banking, to millions of customers.
  • Operates in multiple regions with a focus on digital banking transformation.
  • Known for its strong commitment to innovation and technology in improving customer experiences and operational efficiency.
BFSI-Client

The Problem

The bank faced the challenge of:

  • Managing a large and diverse fleet of 15,000 devices, including mobile, MacOS, and Windows systems.
  • Ensuring each device was effectively tracked, maintained, and supported across different platforms.
  • Needing a structured management approach to meet operational demands efficiently.

The Solution

A dedicated team of 7 specialists was assigned to manage the devices.

Team Structure

2 resources dedicated to mobile device management, 2 for MacOS, and 3 for Windows device management.

Comprehensive Device Management

Ensured all 15,000 devices were tracked, maintained, and supported according to the bank’s operational requirements.

Efficient Resource Allocation

The team’s division allowed for specialised focus on each device category, increasing management efficiency.

Team & Technology

Tech Stack Utilised

Mobile Management

  • Mobile Device Management (MDM) solutions

MacOS & Windows Management

  • Endpoint management tools, custom scripts

Team Composition

7 specialists, including 2 for mobile, 2 for MacOS, and 3 for Windows devices.

The Outcome

The device management solution led to significant outcomes.

Efficient Device Tracking

Ensured accurate tracking and monitoring of all devices across the bank’s network.

Scalable Management

The team’s structure allowed for effective handling of a large number of devices, enhancing scalability.

Improved Operational Continuity

Reduced disruptions and streamlined device management processes.