CASE STUDY

ServiceNow Solutions
for Streamlined Operations

Endpoint Management
Automotive

Project Highlights

Scope

  • Designed and implemented a comprehensive project to optimise billing, charging, resource management, and project management processes.
  • Implemented ServiceNow to streamline non-IT processes and enhance operational efficiency.
  • Supported the organisation’s global digital transformation programme, ensuring integration with localised mobile apps and compliance with global standards.

Challenges Overcome

Addressed inefficiencies in charging processes identified through IT/finance assessments and business process analysis.

Ensured GDPR compliance within the data domain.

Assisted the organisation in adopting data-driven strategies and aligning with global operational standards.

Business Impact

The project delivered significant improvements to the client’s operations.

Process Efficiency

Global Compliance

Resource Management Accuracy

Digital Transformation Readiness

These advancements enabled the client to streamline workflows, ensure compliance, and strengthen global operational capabilities.

The Client

A global leader in the automotive industry, the client is recognised for their innovative manufacturing practices and cutting-edge engineering.

  • 130+ years of automotive expertise and manufacturing excellence.
  • Produces over 2 million vehicles annually for global markets.
  • Employs a workforce of more than 150,000 people worldwide.
Automotive-Client

The Problem

The client needed a solution to:

  • Address inefficiencies in charging processes as identified through IT/finance assessments.
  • Ensure GDPR compliance within the data domain to meet international data protection standards.
  • Transform into a data-driven organisation while maintaining alignment with global operational requirements.

The Solution

BGTS provided a tailored ServiceNow solution to meet the client’s needs.

Process Optimisation

Designed and implemented a project to enhance billing, charging, resource management, and project management workflows.

ServiceNow Implementation

Deployed ServiceNow for non-IT processes to streamline operations and improve efficiency.

Digital Transformation Support

Assisted in the global digital transformation programme, integrating business processes across branches and localised mobile apps.

Team & Technology

Tech Stack Utilised

Platform

  • ServiceNow

Integration Tools

  • REST APIs
  • Localised Mobile App Integration

Data Management

  • GDPR-Compliant Frameworks

Team Composition

4 ServiceNow developers

2 process analysts

1 project manager

The Outcome

The ServiceNow solutions project delivered transformative results for the client.

Streamlined Processes

Optimised billing, charging, and resource management workflows across global operations.

Enhanced Compliance

Ensured GDPR compliance and alignment with international standards.

Digital Transformation Enablement

Supported global digital transformation and localised mobile app integration.

Improved Resource Management

Enhanced accuracy and efficiency in managing resources and processes.

This solution empowered the client to achieve operational excellence, align with global standards, and drive digital transformation across all branches.