Get the Most Out
of Your Xurrent Investment

Elevate your enterprise service management with BGTS’s expert Xurrent implementation services. From seamless ITSM transitions to multi-sourcing excellence, we help organisations optimise their service delivery through Xurrent’s innovative platform.

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Enhance Your Service Management with Xurrent

BGTS delivers comprehensive Xurrent (formerly 4me) solutions that enhance service delivery, streamline workflows, and optimise enterprise collaboration. Our certified consultants provide strategic guidance, implementation support, and continuous optimisation to maximise your Xurrent investment.

Enterprise Service Management (ESM)
IT Service Management (ITSM)
Multi-Sourcing Service Integration (MSI)
Workflow Automation & Integration
Comprehensive Service Portal Solutions

Our Xurrent Solutions

We deliver end-to-end Xurrent services that transform service management, boost operational efficiency, and enable seamless collaboration across your organisation and service providers.

Implementation & Migration

Transform your service management landscape with our expert Xurrent implementation services. We ensure smooth transitions from legacy systems while maintaining business continuity and enhancing service delivery capabilities.

Service Integration

Optimise your multi-sourcing environment with Xurrent's powerful MSI capabilities. We help organisations integrate multiple service providers and internal teams for seamless collaboration and improved service delivery.

Workflow Automation

Streamline operations with customised workflow automation using Xurrent's robust automation capabilities. Our solutions reduce manual effort and accelerate service delivery across your organisation.

Knowledge Management

Build a comprehensive knowledge base and self-service portal that empowers users and reduces support workload. Our knowledge management solutions enhance service quality and user satisfaction.

Training & Adoption

Ensure successful adoption with our comprehensive training programs and change management services. We help your teams maximise Xurrent's potential through hands-on guidance and best practices.

Make the Most of Xurrent

Why BGTS Xurrent Consultancy Services?

Partner with certified Xurrent experts who deliver tailored solutions, ensuring successful implementation, ongoing support, and measurable service improvements.

Certified Xurrent Experts

Benefit from specialised expertise that improves service management efficiency by 80% within the first year.

Proven Implementation Methodology

Achieve rapid success with our tested implementation approach, consistently delivering projects on time and within budget.

Integration Excellence

Enhance service delivery efficiency by 3x with seamless integration of multiple service providers and internal teams.

Comprehensive Support

Minimise disruption with end-to-end support from assessment to continuous improvement.

Scalable Solutions

Enable up to 60% faster service scaling with flexible solutions designed for organisations of all sizes.

Xurrent Technology Capabilities

Explore how Xurrent’s powerful features enable organisations to deliver exceptional service management and collaboration across teams and providers.

Service Management Excellence

Transform service delivery with Xurrent’s comprehensive ITSM capabilities, automated workflows, and intuitive self-service options.

ITIL-aligned processes
Automated workflow management
Self-service portal
Knowledge management

Multi-Sourcing Integration

Streamline provider collaboration with Xurrent’s unique MSI capabilities, ensuring seamless service delivery across your ecosystem.
Provider integration
Service level management
Cross-provider workflows
Performance tracking

Automation & Intelligence

Leverage Xurrent’s automation capabilities to reduce manual effort and accelerate service delivery.
Workflow automation
AI-powered suggestions
Smart assignment
Predictive analytics

Compliance & Governance

Maintain control with Xurrent’s robust governance features and compliance management capabilities.

Audit trails
Compliance reporting
Risk management
Security controls

Collaboration & Productivity

Enable effective teamwork with Xurrent’s collaboration features and integration capabilities.

Real-time collaboration
Knowledge sharing
Third-party integrations
Mobile accessibility

Our Xurrent Service Process

Our client-focused approach ensures smooth Xurrent (4me) Service Desk adoption from strategy and design to ongoing management, delivering seamless service management experiences at every stage.

1.
Assessment & Planning

We evaluate your current service management landscape, business requirements, and Xurrent readiness.

2.
Architecture Design

Tailored service management architecture designed for efficiency, scalability, and provider integration.

3.
Implementation & Migration

Seamless system migration and process implementation using Xurrent best practices.

4.
Optimisation & Management

Ongoing management, performance monitoring, and continuous service improvement.

5.
Training & Support

Comprehensive Xurrent training and continuous technical support for your team.

Project Highlight:
ITSM with Xurrent

Discover how BGTS addressed complex service management challenges for a financial institution using Xurrent.

The Problem

Needed a solution aligned with ITIL4 standards to streamline all services and processes.
Required automation and chatbot integration to enhance user experience and operational efficiency.

The Solution

Implemented Xurrent to centralise service management and integrate all stakeholders.

Introduced automation to reduce manual effort and improve service quality.
Established measurable KPIs to monitor performance and drive continuous improvement.
Explore All Case Studies

Transform Your Service Management with BGTS & Xurrent

Ready to elevate your service management capabilities? Partner with BGTS for expert Xurrent implementation and support services designed for sustainable success.