Your Trusted ServiceNow
Partner for Greater Efficiency

Streamline your IT operations and workflows with BGTS’s expert ServiceNow consulting. From implementation to optimisation, we help you maximise the value of the ServiceNow platform.

Contact Us Today

Drive Innovation with
Expert ServiceNow Consulting

BGTS delivers comprehensive ServiceNow solutions designed to optimise IT services, automate workflows, and enhance enterprise collaboration. Our certified experts provide hands-on guidance and tailored solutions to ensure you maximise your ServiceNow investment.

Unmatched ServiceNow Expertise – Backed by 13+ years in ITSM and ESM, our certified professionals bring ITIL best practices and deep technical know-how to ensure seamless ServiceNow transformations.

Specialising in ITSM, ITOM, EAM, SPM, CSM, Integration Hub, and Custom App Development, we drive automation, optimise assets, enhance service delivery, and enable seamless integrations for business success.

Backed by 13+ years of ITSM & ESM expertise, ITIL mastery, and 100+ certified professionals, BGTS empowers businesses with expert ServiceNow consulting and transformation.

BGTS specialises in ServiceNow-driven transformation, optimising IT services, automating operations, and driving business growth across ITSM, ITOM, EAM, SPM, CSM, and beyond.

Our ServiceNow Solutions

We offer a full suite of ServiceNow consulting services to streamline IT operations and scale business processes efficiently

Implementation & Integration

Transform your IT landscape with ServiceNow. We provide seamless implementation and integration services to ensure a smooth transition and maximise platform capabilities.

Workflow Automation

Automate repetitive tasks and standardise processes across IT, HR, finance, and more using ServiceNow’s robust automation tools. Our solutions enhance productivity and reduce operational overhead.

IT Asset Management (ITAM)

Optimise asset tracking, procurement, and lifecycle management with ServiceNow’s ITAM capabilities. We help you gain full control of your IT assets.

IT Operations Management (ITOM)

Achieve better visibility and control over your IT operations with ServiceNow’s ITOM solutions. From incident management to service availability, we ensure smooth operations.

Training & Support

Empower your team with tailored training programs and continuous support. We help your organisation fully adopt ServiceNow and achieve sustained success.

Make the Most of ServiceNow

Why Choose BGTS for ServiceNow?

Partner with certified ServiceNow experts who deliver tailored solutions for measurable business success.

Certified ServiceNow Experts

Benefit from deep expertise in ITSM, ITOM, and ITAM to drive operational efficiency.

Proven Methodologies

Ensure on-time, on-budget project delivery with our tested strategies.

Customer-Focused Solutions

Tailored implementations designed around your unique workflows and goals.

End-to-End Support

Comprehensive services from initial consultation to ongoing optimisation and management.

Scalable & Secure Solutions

Enable your organisation to grow confidently with secure, scalable ServiceNow deployments.

ServiceNow Technology Ecosystem

BGTS combines deep expertise across ServiceNow modules with tailored implementation strategies to help organisations streamline operations, enhance workflows, and achieve measurable results.

IT Service Management (ITSM)

Simplify IT services and deliver exceptional support experiences with ServiceNow ITSM:

All ITSM practices, intelligent automation (virtual agent), automated business process (flow designer), predictive intelligence (machine learning), service operation workspace, workforce optimisation, DevOps, continual improvement management

IT Operations Management (ITOM)

Gain end-to-end visibility and control with ServiceNow ITOM:

Discovery, CMDB, software asset management, hardware asset management, identification, reconciliation, event management, service mapping

Strategic Portfolio Management

Leverage Power BI and Azure Data tools to transform raw data into actionable insights for smarter, data-driven decisions.

Project management, demand management, innovation management, strategic planning, agile development, scale agile framework, investment funding, financial management, resource management

Workflow Automation

Streamline business processes and eliminate inefficiencies with ServiceNow automation tools:

Custom workflows, automated notifications, predictive intelligence, integration with third-party tools

App Engine

Build custom applications tailored to your organisation’s needs with ServiceNow App Engine:

Over 100+ custom applications developed for special requirements, significant cost savings achieved through custom apps

Integration Hub

Connect systems seamlessly with ServiceNow Integration Hub:

OOB spokes and custom-developed spokes, integration with tools like Atlassian products, OpenText, Microsoft products, SAP products, Azure, monitoring tools, asset tools, in-house developed applications

Enterprise Asset Management (EAM)

Manage enterprise assets efficiently:

Hardware and software asset management, asset onboarding and offboarding, license management, identification, reconciliation

AI and Analytics

Enhance decision-making and operational efficiency with AI-powered tools

Generative AI, virtual agent, AI search, performance analytics, task intelligence, predictive AIOps, automation discovery, process mining, KPI composer, workforce optimisation

Security & Compliance

Ensure robust security and regulatory compliance:

Vulnerability response, risk management, compliance tracking and reporting, threat intelligence integration

Collaboration & Productivity

Boost collaboration and productivity with ServiceNow:

Task management and assignments, real-time collaboration, integration with popular platforms like Slack and Microsoft Teams, mobile-first design for on-the-go access

Our ServiceNow Services Process

BGTS ensures a seamless ServiceNow implementation journey, delivering measurable value at every stage.

1.
Assessment & Planning

Evaluate current workflows, identify gaps, and define a tailored roadmap for ServiceNow adoption.

2.
Solution Design

Develop custom configurations and workflows that align with your business needs.

3.
Implementation & Deployment

Seamlessly deploy ServiceNow solutions using best practices.

4.
Optimisation & Management

Continuously enhance performance and scale operations with proactive monitoring and tuning.

5.
Training & Support

Equip your teams with the skills to utilise ServiceNow’s capabilities.

Web developers working on desktop computers.

ServiceNow Benefits:
Maximising IT Efficiency

Proactive Maintenance & Issue Resolution
  1. Event Management – Detects and correlates infrastructure issues from monitoring tools, allowing teams to identify and resolve problems before they cause service disruptions.
  2. Scheduled Jobs – Automates recurring tasks such as data clean-up, recalculations, and background processing to maintain instance performance.
  3. Business Rules – Custom scripts that execute logic based on conditions, automating response actions such as notifications, field updates, or integrations.
  4. Health Scan – Evaluates ServiceNow configurations and customisations against best practices, identifying potential issues affecting system stability.
  5. Instance Performance Dashboard – Provides real-time visibility into system health, transaction response times, and resource utilisation for proactive optimisation.
Streamlined Upgrades & Seamless Transitions
  1. Automated Test Framework (ATF) – Enables automated testing of workflows, integrations, and UI elements before upgrades, ensuring stability and compatibility.
  2. Clone Management – Copies production data to sub-production environments for testing, allowing organisations to validate updates without affecting live operations.
  3. Update Sets – Packages system modifications, allowing teams to apply or revert changes systematically across different environments.
  4. Application Versions – Maintains version history of custom applications, ensuring rollback capabilities in case of conflicts or failures.
  5. Release Management – Provides structured upgrade planning and deployment workflows, reducing downtime and ensuring controlled rollouts.
Strengthening Security & Ensuring Compliance
  1. Access Control Lists (ACLs) – Defines user permissions at the table, field, or record level, enforcing strict security policies.
  2. User Criteria & Role-Based Access Control (RBAC) – Controls access to knowledge articles, service catalogue items, and applications based on predefined roles.
  3. Security Incident Response (SIR) – Detects and manages security threats, automating remediation and escalation processes.
  4. Vulnerability Response – Integrates with security tools to track, assess, and remediate system vulnerabilities before they become exploitable risks.
  5. Compliance Management – Automates adherence to frameworks like ITIL, ISO 27001, and GDPR through policy enforcement, risk assessments, and audit tracking.
Optimising System Performance & Resource Management
  1. Performance Analytics – Provides real-time reporting and trend analysis, allowing teams to optimise instance performance and service efficiency.
  2. Load Balancing & Multi-Node Architecture – Distributes user requests and system processes across multiple nodes, preventing slowdowns.
  3. Database Indexing & Query Optimisation – Enhances data retrieval speed, improving the performance of large-scale tables and reports.
  4. MID Servers – Facilitates secure communication between ServiceNow and external systems for integrations, discovery, and automation.
  5. Asynchronous Processing – Optimises system efficiency by handling long-running operations in the background without impacting real-time performance.
Enhancing User Experience & Personalisation
  1. UI Builder & Workspace Experience – Provides a flexible, drag-and-drop interface for designing and customising user workspaces.
  2. Service Portal & Catalogue Builder – Allows users to create intuitive self-service experiences with easy-to-use request forms and service catalogues.
  3. Flow Designer – Enables process automation using visual workflows, reducing reliance on scripting.
  4. No-Code Development Tools – Empowers non-technical users to modify forms, reports, and dashboards through configuration rather than coding.
  5. Contextual Dashboards & Reports – Provides role-based insights with dynamic filtering, allowing users to access relevant data efficiently.

ServiceNow Consultancy Team

ServiceNow Consultants
Project Managers
Solution Architects
ITIL Process Experts
Test Engineers
ServiceNow Trainers

Case Studies

Discover how BGTS has helped businesses achieve digital transformation success with Microsoft technologies. Explore real-world examples of impactful business transformations.

Business meeting with data analysis and hands on documents.
Application Support and Monitoring for Reliability
BFSI
Application Support
Team of Diverse Multiethnic Software Developers Working on computers
ServiceNow Solutions for Streamlined Operations
Automotive
Endpoint Management
Dynamic 3D metal printing scene with a laser beam melting metal powder, creating sparks and smoke, showcasing cutting-edge manufacturing technology.
ServiceNow Solutions for Unified Service Desk Operations
Manufacturing
Endpoint Management
professionals work in a high-tech office, digital displays and advanced tools. the modern environment,
ServiceNow Solutions for Unified Support Organisation
E-Commerce
End User Support
See All Case Studies

Empower Your Business with BGTS & ServiceNow

Ready to transform your operations with ServiceNow? Partner with BGTS for tailored, scalable, and secure ServiceNow consulting solutions designed for sustainable success.