CASE STUDY

ServiceNow Solutions for Operational Efficiency

Endpoint Management
Manufacturing

Project Highlights

Scope

Conducted an IT and non-IT process assessment to identify inefficiencies and opportunities for improvement.

  • Process Redesign: Enhanced manual processes, such as onboarding and offboarding, by automating workflows.
  • ServiceNow Implementation: Deployed ServiceNow ITSM, ITOM, and RPA to streamline operations.
  • Third-Party Integration: Integrated third-party ITSM tools and developed custom applications to reduce costs.

Challenges Overcome

Addressed inefficiencies in manual non-IT processes such as onboarding and offboarding.

Reduced high licensing costs and improved automation with third-party systems.

Business Impact

The ServiceNow implementation delivered measurable improvements.

Operational Efficiency

Cost Reduction

Process Automation

System Integration

These improvements allowed the organisation to optimise workflows, reduce costs, and enhance automation across operations.

The Client

A global leader in the beverage industry, known for its wide-reaching presence and innovative practices.

  • A major player with operations in over 200 countries.
  • Continuously innovating to improve business operations and customer experiences.
  • Focuses on leveraging technology for improved operational efficiency.
Manufacturing_Client

The Problem

The organisation faced the following challenges:

  • Inefficient operations requiring a comprehensive IT and non-IT process assessment and redesign.
  • Outdated and manual processes, such as onboarding and offboarding, that needed modernisation.
  • High licensing costs and lack of automation with third-party systems.

The Solution

The solution focused on improving operational efficiency through ServiceNow integration.

Process Assessment and Redesign

Conducted assessments of existing processes and implemented improvements to streamline operations.

ServiceNow ITSM, ITOM, and RPA

Deployed ServiceNow tools to automate IT service management, operations, and workflows.

Third-Party Integration

Integrated third-party ITSM tools and developed custom applications to reduce licensing costs and improve system

Team & Technology

Tech Stack Utilised

Platform

  • ServiceNow ITSM
  • ITOM
  • RPA

Integration Tools

  • Third-party ITSM integrations and custom apps

Automation

  • Robotic Process Automation (RPA)

Team Composition

3 ServiceNow developers

2 process analysts

1 project manager

The Outcome

The ServiceNow solution delivered significant operational improvements

Optimised Processes

Reduced manual workflows and modernised key operations such as onboarding and offboarding.

Cost Savings

Lowered licensing costs through better automation and third-party integration.

Enhanced Efficiency

Streamlined IT and non-IT processes, enabling faster, more effective workflows.

This solution enabled the organisation to increase efficiency, reduce costs, and improve automation across key processes.