Project Highlights
Scope
- Provided 24/7 application support to ensure the availability and reliability of mission-critical financial services.
- Implemented real-time monitoring tools to proactively detect and resolve issues.
- Focused on minimising downtime and enhancing overall system reliability.
Challenges Overcome
Addressed the need for rapid issue detection and resolution to maintain uninterrupted operations.
Ensured high reliability for applications critical to global financial markets.
Established robust monitoring and support mechanisms to enhance system performance.
Business Impact
The project delivered significant improvements to the client’s operations.
System Availability
Issue Resolution Speed
Downtime Reduction
Operational Efficiency
These advancements enabled the client to maintain uninterrupted operations, enhance application reliability, and improve overall efficiency.
The Client
The client is a global leader in financial markets infrastructure, providing critical services and data solutions to institutions worldwide.
- 100+ years of operational excellence in the financial services sector.
- Trusted by 40,000+ financial institutions across the globe.
- Processes transactions worth trillions of dollars daily, ensuring reliability and scalability in financial operations.
The Problem
The client needed a solution to:
- Ensure 24/7 availability and reliability of its financial services applications.
- Detect and resolve issues rapidly to minimise downtime and maintain seamless operations.
- Establish a robust monitoring framework to proactively identify potential system issues.
The Solution
BGTS delivered a tailored solution to meet the client’s needs.
Application Support
Established 24/7 support mechanisms to ensure uninterrupted application operations.
Real-Time Monitoring
Implemented advanced monitoring tools to proactively detect and address system issues.
Reliability Enhancement
Focused on minimising downtime and maintaining high system reliability.
Team & Technology
Tech Stack Utilised
Monitoring Tools
- Prometheus
- Grafana
- Splunk
Incident Management
- ServiceNow
- PagerDuty
Team Composition
2 application support engineers
1 system administrator
1 project manager
The Outcome
The application support and monitoring solution delivered transformative results.
High Availability
Maintained 99.9% uptime for critical applications.
Proactive Issue Management
Achieved faster issue resolution through real-time monitoring.
Reduced Downtime
Minimized disruptions, ensuring seamless operations for global financial markets.
Enhanced Operational Efficiency
Improved workflows and reduced the burden of manual issue detection.
This solution empowered the client to achieve operational excellence, maintain system reliability, and provide uninterrupted services to stakeholders worldwide.