Operating System & Middleware Management
for Enhanced Service Reliability
Project Highlights
- Provided a dedicated team of 8 specialists to manage operating systems, databases, Linux/Unix environments, and Middleware.
- Ensured adherence to SLAs and defined resolution times for effective service management.
- Delivered continuous monitoring and efficient issue resolution, maintaining high operational uptime.
Business Impact
The management and monitoring services provided measurable improvements.
These improvements enabled the bank to maintain high service availability, reduce downtime, and ensure reliable system performance.
The Client
A leading financial institution with a long history of providing banking services.
- Offers a wide range of financial products and services, including retail and corporate banking, to millions of customers.
- Operates in multiple regions with a focus on digital banking transformation.
- Known for its strong commitment to innovation and technology in improving customer experiences and operational efficiency.
- Operating systems, databases, and Linux/Unix environments.
- Middleware systems requiring constant monitoring and quick issue resolution.
- A team to ensure services met agreed SLAs and resolution times, ensuring consistent performance.
Team & Technology
Operating Systems
- Linux
- Unix
- Windows
Middleware & Databases
- Middleware layers
- SQL
- Oracle
Monitoring & Management
- Custom monitoring tools
The Outcome
The dedicated team delivered significant improvements.