CASE STUDY

Renewal of Individual Pension Plan Screens

Quality Engineering & Assurance
BFSI

Project Highlights

Scope

  • Redesigned and enhanced the functionality of individual pension plan screens to improve the end-user experience.
  • Implemented ARK transformation to support the updated screens and enhance system performance.
  • Collaborated with the client’s IT department to analyse and implement improvements across all screens.

Challenges Overcome

Addressed the need for a modernised and user-friendly interface for individual pension plan screens.

Ensured seamless integration of new features while maintaining system reliability.

Conducted comprehensive improvement analysis to align screen functionalities with user requirements.

Business Impact

The project delivered significant improvements to the client’s operations.

User Experience Enhancement

System Efficiency

Process Improvement

Collaboration Efficiency

These advancements enabled the client to enhance system usability, improve user satisfaction, and streamline operational workflows.

The Client

The client is a prominent financial institution and a key player in the global banking sector. Renowned for its innovative approach to digital banking and customer-centric services, the client offers a wide range of financial products, including retail, corporate, and investment banking.

  • Operates an extensive network of branches and digital platforms, serving millions of customers worldwide.
  • Recognised as a leader in adopting cutting-edge technologies to enhance operational efficiency and customer experience.
  • Committed to sustainability and innovation, driving positive change in the financial industry.
BFSI-Client

The Problem

The client needed a solution to:

  • Redesign individual pension plan screens to improve usability and provide enhanced functionality for end-users.
  • Implement ARK transformation to support updated screens and ensure system compatibility.
  • Collaborate with internal IT teams to identify and address areas for improvement.

The Solution

BGTS delivered a tailored solution to modernise the individual pension plan screens.

Team Formation

Established a team of four software developers and two analysts, including experienced personnel from a previous project.

Screen Redesign

Worked closely with the client’s IT department to design modern, user-friendly screens tailored to end-user needs.

Comprehensive Analysis

Conducted an improvement analysis for all screens, ensuring alignment with system requirements and user expectations.

Team & Technology

Tech Stack Utilised

Frontend

  • ASP.NET MVC
  • JavaScript
  • CSS

Backend

  • Entity Framework
  • Microsoft SQL Server

Team Composition

4 software developers

2 analysts

1 project manager

The Outcome

The redesigned screens transformed the client’s individual pension plan system.

Improved User Interface

Delivered a modern, intuitive interface that enhanced end-user satisfaction.

Streamlined Operations

Improved system functionality and efficiency through ARK transformation.

Enhanced Collaboration

Fostered effective teamwork between the client’s IT department and development team.

Scalable Solution

Designed to accommodate future updates and evolving user needs.

This solution enabled the client to provide a superior user experience, streamline pension management workflows, and ensure long-term system reliability.