CASE STUDY

Streamlining Change Request Approvals
for Enhanced Productivity

Custom Software Development
Automotive

Project Highlights

Scope

  • Developed a web application to automate and streamline the change request approval process.
  • Integrated a dynamic workflow to enable easy tracking of approval stages.
  • Improved efficiency by minimising delays caused by lost or forgotten documents.

Challenges Overcome

Eliminated manual inefficiencies in managing project change requests.

Addressed delays resulting from multiple approval steps and lack of process visibility.

Delivered a user-friendly interface for better adoption by project teams.

Business Impact

The i-Change Request System delivered significant improvements to project management processes.

Approval Process Speed

Document Tracking Accuracy

Project Delay Reduction

Team Productivity

These enhancements ensured faster approvals, reduced delays, and empowered employees to track requests in real-time, boosting productivity and operational efficiency.

The Client

A global leader in the automotive industry, the client is recognised for their innovative manufacturing practices and cutting-edge engineering.

  • 130+ years of automotive expertise and manufacturing excellence.
  • Produces over 2 million vehicles annually for global markets.
  • Employs a workforce of more than 150,000 people worldwide.
Automotive-Client

The Problem

The client’s existing process for handling project change requests was inefficient due to:

  • Multiple approval steps involving project officers and managers.
  • Frequent delays caused by lost or forgotten documents.
  • Lack of visibility into the status of requests, creating bottlenecks.

The Solution

BGTS designed and implemented a comprehensive solution to address these challenges:

Web Application Development

Created a user-friendly web application using ASP.NET MVC, Entity Framework, and SignalR to automate the approval process.

Dynamic Workflow Integration

Introduced a flexible workflow that allowed employees to follow and track every step of the approval process.

Enhanced Productivity

Streamlined approvals, reducing delays and improving overall efficiency.

Team & Technology

Tech Stack Utilised

Frontend

  • ASP.NET MVC

Backend

  • Entity Framework
  • SignalR

Team Composition

2 backend developers

1 frontend developer

1 project manager

The Outcome

The i-Change Request System transformed the client’s project management approach, ensuring timely approvals, improved process visibility, and enhanced team productivity.