The ServiceNow ecosystem is expanding rapidly as enterprises seek smarter ways to manage services, automate workflows, and scale operations. In cities driving digital innovation—ServiceNow London chief among them—the demand for experienced, high-performing partners continues to rise.
As complexity in IT and business processes increases, selecting the right ServiceNow partners becomes a strategic advantage. Organisations need more than certified providers; they need collaborators who understand the platform deeply and deliver real-world impact across functions.
BGTS is one such partner. Recognised as a ServiceNow Specialist, we operate as both a Service Provider Partner, Reseller and a Consulting & Implementation Partner. With a delivery model shaped around enterprise needs, BGTS supports clients across Europe in transforming ITSM, ITOM, HRSD, and beyond.
From regional offices in London, Sheffield, Düsseldorf, and Den Haag, BGTS brings local knowledge and cross-sector experience to every engagement. Our strategic location in London connects us directly to enterprise clients, tech leaders, and fellow partners operating at the centre of ServiceNow’s European momentum.
What Makes a Strong ServiceNow Partner?
The ServiceNow ecosystem is built on a diverse range of partner types, each playing a critical role in helping organisations realise the full value of the platform. BGTS operates as a Reseller Partner, a Service Provider Partner, and a Consulting & Implementation Partner—delivering complete lifecycle support, from strategic planning and licensing to deployment and ongoing service delivery.
Reseller Partners provide value early in the journey. They help organisations make informed licensing decisions, navigate cost structures, and align their purchasing strategy with future implementation needs. In competitive markets, where clarity and speed are essential, Reseller Partners offer the commercial insight that underpins successful ServiceNow adoption.
Consulting & Implementation Partners play a central role during deployment. They tailor ServiceNow solutions to meet the specific needs of the business—integrating with legacy systems, aligning with operational goals, and managing complex stakeholder environments.
Service Provider Partners then extend that value post-deployment, delivering ServiceNow as part of a broader managed service. These partners ensure continuous optimisation, availability, and platform alignment as the business evolves.
The broader ServiceNow partner ecosystem also includes Build Partners, and Training Partners. Here’s a breakdown of the core ServiceNow partner types, including their primary roles and the types of organisations they typically serve:
Partner Type | Role | Best Suited For |
|---|---|---|
Consulting & Implementation Partner | Lead digital transformation and implement ServiceNow solutions | Enterprises seeking tailored deployments |
Reseller Partner | Resell ServiceNow licenses with bundled support | Mid-sized firms preferring packaged ServiceNow services |
Service Provider Partner | Deliver managed services or BPO using ServiceNow | Organisations outsourcing IT, HR, or customer workflows |
Build Partner | Develop ServiceNow-native apps or integrations | ISVs and tech companies building reusable IP |
Training Partner | Offer certified training and enablement | Teams upskilling internal staff or preparing for ServiceNow certification |
What defines a strong ServiceNow partner isn’t only technical proficiency—it’s the ability to work across these roles, align with others, and deliver consistent outcomes. Multi-partner collaboration is the norm in complex implementations, and success depends on the ability to integrate expertise without friction.
At BGTS, we operate confidently across these roles—partnering with Resellers, Consulting teams, and Technology providers to enable seamless ServiceNow delivery at enterprise scale.
BGTS: Your ServiceNow Partner for Enterprise-Scale Success
As a trusted ServiceNow Specialist, BGTS is built to meet the needs of enterprise clients and delivery partners alike.
We focus on what matters most: operational resilience, automation at scale, and business outcomes—delivered through deep ServiceNow expertise and practical, partnership-led execution.
BGTS ServiceNow Services
Our capabilities span the full spectrum of ServiceNow solution areas, with proven delivery across:
- ServiceNow ITSM – Automating and streamlining core service workflows for faster, more reliable support operations
- ServiceNow CSM – Transforming customer service into an integrated, scalable, and responsive experience
- ServiceNow HRSD – Delivering scalable, employee-focused HR services through unified digital workflows that improve responsiveness, transparency, and efficiency.
- ServiceNow ITOM – Enabling visibility, automation, and predictive control across digital infrastructure
- ServiceNow EAM – Managing asset lifecycles from acquisition to retirement with data-driven precision
- ServiceNow SPM – Aligning demand, resources, and strategic priorities to maximise portfolio value
- Integration Hub – Connecting platform with the broader enterprise ecosystem, securely and efficiently
- Custom App Development – Building tailored ServiceNow applications to solve complex, industry-specific challenges
We don’t offer off-the-shelf thinking. Every solution we deliver is grounded in your environment, your objectives, and your operational realities. Whether you’re expanding your ITSM foundation, introducing ITOM capabilities, or launching a full-scale ServiceNow transformation, BGTS delivers with speed, clarity, and accountability.
Let’s Deliver Better, Together
In the ServiceNow ecosystem, value isn’t just created by platform features—it’s delivered through the strength of partnerships. As digital transformation accelerates, enterprises need partners who understand the platform, respect the complexity of their operations, and can execute at scale.
BGTS works at the intersection of strategy and delivery, bringing together deep domain expertise, flexible engagement models, and a collaborative approach tailored to enterprise needs. Whether you’re a ServiceNow customer seeking dependable implementation, or a fellow partner looking to scale capability and accelerate delivery—we’re here to help.
Explore partnership opportunities with BGTS—your trusted ServiceNow delivery specialist.